Visual communication of museum institutions: the challenges of the time and modern technologies
DOI:
https://doi.org/10.28925/2311-259x.2025.4.11Keywords:
museum institutions, visual communication, social media, social networks, communication strategy, visual contentAbstract
The article examines the issue of virtual communication of museum institutions through the prism of current challenges and the development of modern technologies. The article aims to identify the features of visual communication of museum institutions in the context of the problems of creating and representing visual museum content on social media. The method of analysis and synthesis, the theoretical method, the method of systemic and typological analysis, as well as the method of structural-functional and comparative analysis were applied. According to the results of the study, it was found that the practice of museum institutions demonstrates significant changes in the direction of openness to the outside world through the use of methods, strategies, and techniques that are characteristic of the Internet space. It is stated that museum institutions receive unprecedented opportunities to attract a new audience and expand and popularize cultural heritage through social media. It is emphasized that visual communication mediated by social media in museum institutions, which relies on images to document and transmit information about their own everyday activities, identity, and establishing contacts with users, is gaining strategic importance and becoming a driving force in the dynamic process of transformations and innovations. Using the example of the social network Instagram, the possibilities of museum institutions for establishing visual communication at the current stage of development of the digital society are traced. The role of user video content in strengthening museum communication is outlined, and the formats for its integration into official accounts of museum institutions and user accounts are considered. Visual content on social media such as Facebook, Instagram, Pinterest, YouTube, etc. can be positioned as the beginning of a communication flow, the purpose of which is visualization, information, promotion, popularization, and engagement. Promising directions for the development of visual communication of museum institutions on social media are highlighted: development / improvement of a comprehensive communication strategy; targeting the needs of different user groups (competent users and enthusiasts); organic combination of professional and user video content, etc.
Downloads
References
Antinucci, F. (2014). Comunicare nel museo. Laterza.
Artieri, G. B. (2018). Prefazione. In I. Barbotti, Instagram marketing. Strategie e regole nell’influencer marketing. Hoepli.
Bettini, A. (2015). Non siamo mica la Coca-Cola, ma abbiamo una bella storia da raccontare. Franco Angeli.
Bitgood, S. (2006). An analysis of visitor circulation: Movement patterns and the general value principle. Curator, 49(4), 463–475. https://doi.org/10.32838/2663-6069/2020.3-3/34
Bradburne, J. (1998). Dinosaurs and white elephants: the science centre in the 21st century. Museum management and curatorship, 17(2), 119–137. https://doi.org/10.1080/09647779800201702
De Nobili, F. (2016). Strategie di Content Marketing. Hoepli.
Denysiuk, Zh. (2021). Muzeina komunikatsiia v umovakh tsyfrovizatsii [Museum communication in the conditions of digitalization]. Library science. Document science. Informatics, 3, 64–70. https://doi.org/10.32461/2409-9805.3.2021.244718
Denysiuk, Zh. (2022). Vizualna komunikatsiia yak fenomen masovoi kultury [Visual communication as a phenomenon of mass culture]. Bulletin of the National Academy of Managers of Culture and Arts, 2, 9–14. https://doi.org/10.32461/2226-3209.2.2022.262194
Franch, E. (2000). Il linguaggio espositivo: tre tipologie di base. Nuova Museologia, 2, 2–3.
Hill, L. (2010). What to tweet about. In K. Kandon, C. Wallis & P. Davies (Eds.), Twitter for museums: strategies and tactics for success (pp. 92, 94). Museums Etc.
ICOM. (2007). Museum Definition. International Council of Museums. https://icom.museum/en/resources/standards-guidelines/museum-definition
Irala-Hortal, P. (2024). La inteligencia artificial y otras tecnologías como aliadas en el disfrute del arte y los museos. European public & social innovation review, 9, 1–13. https://doi.org/10.31637/epsir-2024-438
Klyuchko, Yu. (2021). Communicative space of modern museums in the conditions of the COVID-19 pandemic. Culture and art in the modern world, 22, 145–155. https://doi.org/10.31866/2410-1915.22.2021.235902
Kulybchuk, V. (2024). Sotsmerezhi yak pole muzeinoi komunikatsii v suchasnomu informatsiinomu prostori [Social networks as a field of museum communication in the modern information space]. In Suchasni informatsiini tekhnolohii v osviti i nautsi [Modern information technologies in education and science] (pp. 139–141).
Lisnevska, A. (2020). Do pytannia roboty zhurnalista z videokontentom v suchasnomu informatsiino-komunikatsiinomu prostori [On the issue of a journalist’s work with video content in the modern information and communication space]. Scientific notes of the V. I. Vernadsky TNU. Series: Philology. Social Communications, 31(70), Part 3, 216–221. https://doi.org/10.32838/2663-6069/2020.3-3/34
Maina, S. M. (2015). Looking, seeing and learning: The role of design in developing exhibition and display for museums. Africa habitat review, 9, 805–822.
Moccia, L. B., Zavagnin, A., Zingone, M., & De Nobili, F. (Ed.). (2017). Instagram. Comunicare in modo efficace con le immagini. Area 51.
Osterman, M., Thirunarayanan, М., Ferris, E. C., Pabon, L. C., Paul, N., & Berger, R. (2012). Museums and Twitter: An exploratory qualitative study of how museums use Twitter for audience development and engagement. Journal of educational multimedia and hypermedia, 21(3), 241–255. https://www.learntechlib.org/primary/p/39141
Perederii, I., & Bilan, N. (2018). Suchasna muzeina komunikatsiia v Ukraini ta sviti: stan i perspektyvy rozvytku [Modern museum communication in Ukraine and the world: state and prospects for development]. Library science. Document science. Informology, 2, 72–79.
Pett, D. (2012). Uses of social media within the British Museum and museum sector. In C. Bonacchi (Ed.), Archaeology and digital communication: Towards strategies of public engagement (pp. 83–102). Archetype. https://doi.org/10.13140/RG.2.2.35064.96003
Pietro, I. (2015). La comunicazione digitale per i musei: approcci metodologici e applicazioni a confronto. INTRECCI d’arte, 4, 116–123. https://doi.org/10.6092/issn.2240-7251/5606
Russo, A., & Watkins, J. (2008). New literacy new audiences: Social media and cultural institutions. Electronic visualisation and the arts conference, 225–239. https://doi.org/10.14236/ewic/EVA2008.26
Russo, A., Watkins, J., Kelly, L., & Chan, S. (2006). How will social media affect museum communication? In Nordic Digital Excellence in Museums (NODEM) (pp. 1–4). https://www.researchgate.net/publication/27467247_How_will_social_media_affect_museum_communication
Solima, L. (2009). Nuove metriche per comunicare il museo. Economia della Cultura. Rivista dell’Associazione per l’Economia della Cultura, 4, 499–512. https://doi.org/10.1446/31513
Spiliopoulou, A.-Y., Mahony, S., Routsis, V., & Kamposiori, C. (2014). Cultural institutions in the digital age: British museum’s use of Facebook insights. Participations. Journal of audience & reception studies, 11(1), 286–303. https://www.participations.org/11-01-17-spiliopoulou.pdf
Yavorskyi, O., Cherniavskyi, T., Shynkarov, V. & Akinchyna, A. (2022). Vizualna mova ukrainskykh kulturnykh ta mystetskykh prostoriv [The visual language of Ukrainian cultural and artistic spaces]. In Aktualni problemy suchasnoho dyzainu [Current problems of modern design] (vol. 1, pp. 300–303).
Zingone, M. (2024). Instagram as digital communication tool for the museums: A reflection on prospectives and opportunities through the analysis of the profiles of Louvre Museum and Metropolitan Museum of New York. European journal of social sciences education and research, 11(2), 100–116. https://doi.org/10.26417/rphh3k90
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Ольга Обласова, Валентина Ривліна

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).